In the interest of hygiene, Lady Fay's Boudoir is not able to accept returns or exchanges on intimate items including lingerie and sex toys.
However, all products available on the Website are guaranteed against manufacturing faults as per the individual terms of the manufacturer. If the purchaser has used a product and finds the product is damaged or faulty, the purchaser may return the item to Lady Fay's Boudoir within 21 days of purchasing that item in all its original packaging. The product will then be sent to the manufacturer in the original packaging for assessment and based on the findings of the manufacturer; the item will be replaced or repaired, depending on the circumstance. For the period of time that the product is with the manufacturer for assessment or repair, the purchaser will be without a replacement item. However, if it is the finding of the manufacturer that the item should be replaced, Lady Fay's Boudoir will do so the moment the manufacturer makes this assessment.
To ensure that products are not used inappropriately, the purchaser should follow the manufacturer's instructions regarding care and use of the products. Products that are damaged by inappropriate use cannot be refunded or exchanged.